Customer Reviews | Let's Jump Rentals | Fort Worth, TX Let's Jump Rentals

The following are reviews sent in from our customers. Every customer will receive an email the day after their delivery to let us know how we are doing. We do know that we have a few bad reviews on-line due to some upset customers. Let's Jump is in no way a perfect company but we do our best to deliver on time with safe and clean equipment. We average over 3,000 deliveries a year and are still growing. Here are our reviews.

Rate Our Service Overall   Rate Our Office Service   Rate Our Delivery Driver Service   Rate Our Equipment Condition   Was The Delivery On Time?   What Did You Order?   Would You Recommend Us To A Friend?   Any Comments Or Suggestions? 
5 5 5 4 Yes Mickey Mouse Toddler absolutely!! Thank you so much Scott for special ordering my son a Firefighter banner for the combo bounce house! Both of my kids had an absolute blast and I'm so glad we got to rent from you again! I have nothing but good things to say about your company and like I told you on the phone when ordering - you are the ONLY ONE that will deliver to us out here in SANGER and we greatly appreciate that! We will definitely use yall again! :) THANK YOU!!
5 5 5 5 Yes Wrecking Ball Yes They came a little earlier than anticipated. But overall it was great. Everyone enjoyed the Wrecking Ball.
5 4 5 5 Yes Water slide bounce house combo Yes! It was a little hard to get in touch with someone in the office. No one ever answers the phone. Other than that, everything was wonderful!  We really appreciated you pulling though last minute when the rain cleared!
4 4 4 4 Yes   Yes Thank you!!!  
5 5 5 5 Yes cars bounce house yes Delivery guy was great!
4 4 5 4 Yes Tropical water slide and dunking booth Yes Tropical Slide began to fall several times, and had to be readjusted at the pump, and water was significantly more on one side versus the other. 
5 5 5 5 Yes 18' Slide Absolutely Your employees are so nice and friendly.  I would not hesitate to recommend this company!
5 5 4 5 Yes Big Kahuna water slide Definitely! The trailer hitch is really low to the ground so they weren't able to back into my driveway. It made it a little harder on the drivers to set up. 
4 4 4 4 Yes     When I confirmed with both individuals on the phone they stated I'd receive a call prior to arrival, but I didn't. I did not want to have the driver waiting for me and it ended up he was at my home when we were gone. The set up was still on time though and good quality products. 
5 5 5 5 Yes Palm Tree slide + pool Yes You guys are great, thanks!
5 5 5 5 Yes We ordered the water bounce house and 2 kids tables with pink and blue chairs. Yes!!! We are very please with the service we recieved on all aspects! The office was very nice over the phone, and our delivery person was very nice and friendly. When picking up the bounce house he went above and beyond. He helped roll up our extention cord and our water house.  He was very quick and very professional! We will use you guys in the future for sure!!!
5 5 5 5 Yes Wipeout Waterslide Yes We really appreciate the great level of customer service. We also appreciate the delivery driver. He was very friendly and nice and did a great job. Thank you Let's Jump for everything! We hope to use you again in the future. 
2 4 1 4 No Dunk Tank No I am very angry that I had to wait an hour and 42 minutes for your delivery guys to show up.  I had to call him 10 times and 2-3 times to your office. I was 1/2 hour late to a function at 5 pm because of this.  Your driver didn't even apologize when he finally got there.  Since I waited approximately half of the time of the rental I want a $100 refund on this rental.
5 5 5 5 Yes Water slide Yes  
5 5 5 5 Yes Combo bounce slide Definitely Friendly, helpful staff.  Great Experience!
5 3 5 5 Yes Monster truck Yes  
5 5 5 5 Yes Slip N Slide and Slide Combo Yes The slip N slide and slide were fun.  However, they were zip tied together, which created a VERY dangerous situation when a child fell BETWEEN the two blow-ups and was trapped with limited breathing room.  The two combos should be secured separately with some space between them to prevent children from getting trapped and potentially suffocated.  We had to separate the two units and re-anchor them ourselves.
5 5 5 5 Yes Rapids water slide absolutely  
5 5 5 5 Yes inflatable slip and slide yes  
5 5 5 5 Yes Sports Bounce House and Dunk Tank Yes Driver was early and communicated well with us, equipment was excellent. Event was a huge success. Thank you very much.
5 5 5 5 Yes Bounce house with slide and spin art Yes  
5 5 5 5 Yes Slide  Yes   
4 4 3 4 Yes 18 foot slide 10 chairs and a table   I never got my table and haven't received my refund either
5 5 5 5 Yes Sports castle with external slide Yes  
5 4 5 5 Yes Bouncy house, tables chairs and cotton candy Yes!  
5 5 5 5 Yes Wipe out Yes Only place we will use. This is our 3rd time and always had a great experience. 
4 4 4 4 Yes Water slide  Yes  Great service and we all had a great time. 
5 5 5 5 Yes Bounce house Yes None
5 5 5 5 Yes Bounce, table and chairs  Of course!!  Get long table cloths so i don't have to go to ducky bobs!! I need a one stop shop!! 
3 5 4 4 Yes      
5 5 5 5 Yes Bounce house slide combo, generator and fuel Yes Great job! Driver was amazing and so polite. 
5 5 5 5 Yes Princess bounce house Yes Appreciate you guys providing the bounce house! Kids had a great time. 
5 5 5 5 Yes Bounce house Yes  
5 4 5 3 Yes Fire and Ice Water Slide Yes  
5 5 5 5 Yes castle bounce house yes  
5 5 5 5 Yes A water slide  Yes ! Highly recommend  The guys that came to drop it off came early set up and was very nice and friendly and knowledgable ! 
5 5 5 5 Yes   Yes!!  The driver was very nice and helpful. We would definitely recommend you guys and use you in the future! 
5 5 5 5 Yes Water Slide Yes Great service, and lots of fun for my 13 year old and her friends.
5 5 5 5 Yes Invoice 24694... Castle Combo C4, Small Generator Yes   
5 5 5 5 Yes Bounce house and Dunk booth Yes Great service delivered early to allow us time to pump water into dunk tank where we didn't have water access.
5 5 5 5 Yes water slide yes the guys that dropped off and picked up were very very nice...I was impressed with how friendly and quick they were getting everything set up and taken down. 
4 4 5 5 Yes Wacky Castle with pool, 6 ft table with chairs, and toddler table with chairs yes  
5 5 5 5 Yes Dunk tank Yes We will certainly be using you again

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